Shipping & Return Policy

Instant Downloads (DIY Templates): For our do-it-yourself digital templates, the magic happens instantly. The moment your purchase is confirmed, you will receive an automated email containing a secure download link. You can access your files immediately and start personalizing your beautiful designs in Canva right away!

Personalized Designs: For custom orders where we do the designing for you, we want to make sure every detail is perfect. Once you place your order and provide your details, our team will craft your custom design and send a digital preview to your email within 24 hours. After you review and approve the design, we will immediately send you the final, high-resolution download link.

Shipping, Logistics, and International Customs

Onedayprints delivers worldwide. By purchasing from our store, you acknowledge and agree to the following shipping and tax conditions:

  • Shipping Costs: Standard or express shipping fees are calculated at checkout based on your location and order volume. We partner with reliable global carriers to ensure your custom stationery reaches you safely.

  • Delivery Address: You are responsible for providing a complete and accurate shipping address. Onedayprints is not liable for delays or non-delivery caused by incorrect address information or the recipient's absence at the time of delivery.

  • Customs Duties, Taxes, and Fees: * International Orders: For customers outside of the Republic of Türkiye (including EU, USA, and UK), your order may be subject to import duties, VAT, or local customs taxes levied by the destination country.

    • Recipient’s Responsibility: All such additional charges are the sole responsibility of the Customer. Onedayprints has no control over these charges and cannot predict their amount.

    • Refusal of Delivery: If a package is returned to us because the customer refused to pay customs duties or taxes, no refund will be issued for personalized/custom-made items (as per Section 4: Returns & Cancellations).

  • Delivery Estimates: While we strive for 24-48 hour design turnarounds, international shipping times vary. We are not responsible for delays caused by customs clearance processes in the destination country.

Intellectual Property, Copyright, and Personal Use License

Onedayprints invests significant artistic effort, time, and creativity into every custom illustration and design. All original artworks, including but not limited to Watercolor Venue Sketches, Lineart Illustrations, Gatefold Templates, and Custom Prints, are the exclusive intellectual property of Onedayprints.

By purchasing from us, you agree to the following legally binding terms under the laws of Türkiye (FSEK), the European Union (Copyright Directive), and the United States (DMCA):

  • Limited Personal License: You are granted a single, non-transferable, and non-exclusive license for strictly personal use only. You may use the designs for your own wedding, baby shower, or home decor.

  • Ownership of Art: The purchase of a physical or digital product does not transfer the copyright to the Customer. Onedayprints retains full ownership of all original illustrations and design elements.

  • Prohibited Actions (Strict Enforcement): You are strictly prohibited from:

    • Reselling, redistributing, or sharing the digital files or physical designs in any form.

    • Using our artwork (especially custom venue sketches) for commercial purposes, branding, or sub-licensing.

    • Creating "derivative works" (altering our design to sell it as your own).

  • Legal Action & Enforcement: Any unauthorized use or "theft" of our designs will be treated as a copyright infringement. Onedayprints reserves the right to:

    1. File DMCA Takedown Notices (USA) to remove infringing content from Etsy, Shopify, Instagram, or any website.

    2. Pursue legal action for damages under the Turkish Law on Intellectual and Artistic Works (FSEK) and EU Intellectual Property Law.

    3. Report fraudulent activity to global payment providers (PayPal, Stripe, etc.)

Cancellations, Returns, and Refunds

At Onedayprints, we strive for perfection in every custom piece. Due to the highly personalized nature of our products (Custom Watercolor, Lineart, Gatefold Suites, and Personalized Prints), our refund policy is governed by the following global consumer standards:

  • Custom & Personalized Goods (No Returns): In accordance with the EU Consumer Rights Directive, UK Consumer Contracts Regulations, and US Federal Trade Commission (FTC) guidelines, items that are made to order or clearly personalized are exempt from the standard right of withdrawal. Once the design process for your custom illustration has begun, we cannot offer a full refund or return.

  • Cancellation Before Design Starts: You may request a full cancellation and refund within 6 hours of placing your order, provided that our design team has not yet started working on your custom sketch or layout.

  • The Approval Process (Your Safety Net): To ensure your satisfaction, we provide a digital preview of your custom design.

    • You have the right to request reasonable revisions (as specified in your product description) before final approval.

    • Once you provide final written approval for printing or final digital delivery, no further changes or refunds can be processed.

  • Damaged or Incorrect Physical Items: If your physical order arrives damaged or if there is a printing error on our part (different from the approved preview), please contact us via Email or WhatsApp within 48 hours of delivery with photos of the issue. In such cases, we will provide a replacement or a partial/full refund at our discretion.

  • Digital Downloads (Non-Personalized): For instant download "DIY" templates that are NOT personalized, refunds are only available if the file has not been downloaded, due to the nature of

If you have any questions, concerns, or legal inquiries regarding these Terms of Service, please contact us through our official communication channels. We are committed to providing a transparent and efficient response to our global customers.

  • Primary Email Support: info@onedayprints.com

  • Logistics & Instant Support: For questions regarding your active order, shipping status, or to provide design approval, you may contact our team directly via WhatsApp (using the contact information provided during your checkout process).

  • Legal & Privacy Inquiries: For matters related to Intellectual Property (DMCA), Data Protection (GDPR/KVKK), or Contractual Rights, please include "LEGAL INQUIRY" in the subject line of your email for prioritized handling.

  • Business Hours: We aim to respond to all inquiries within 24 hours, Monday through Friday.